Return Policy

At Ofexglobal Gadget Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our return policy below:

1. Eligibility for Returns

• Items must be returned within 7 days of purchase.
• Products must be unused, in the same condition you received them, and in the original packaging.
• Proof of purchase (receipt or order confirmation) is required.

1. Non-Returnable Items
2. Certain items cannot be returned, including:

• Opened software or digital products
• Personal items such as earphones or hygiene-related gadgets
• Products damaged due to misuse, mishandling, or unauthorized repairs

1. Exchange

• We offer exchanges for defective or wrongly delivered items, subject to stock availability.
• If the requested item is unavailable, you may choose another product of equal value or request a refund.

1. Refunds

• Once your return is received and inspected, we will notify you of the status.
• Approved refunds will be processed within 7–14 working days through the original method of payment.

1. Return Process

• Contact our customer support team before sending any item back.
• Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defective product, etc.).

1. Warranty Claims

• Some products are covered by manufacturer warranty. Warranty claims follow the manufacturer’s policy and timeline.